Tech Support Admin Panel

Web and mobile solutions for the internet and mobile provider that optimize the work of the tech support team and visualize statistical data

Business Analysis
DevOps services
Mobile Development
MVP
QA
UI/UX design
Web Development

Project description

We created a custom admin panel for the internet, communication, and SMS provider located in New Zealand and web and mobile applications for their clients. The admin panel manages the company’s services and products like SIP trunking, fibre broadband, etc. With the help of the admin panel, which is also integrated into the marketing and client support system Zendesk, tech support managers solve customers’ problems faster and more efficiently. As for the client’s customers – they have a convenient application for web, iOS, and Android platforms. They can view and change plans, view details on their mobile, voice and SMS data usage, download reports, get special offers and bonuses, make purchases via several payment methods, etc.

Industry:	Enterprise, Media
Platforms:	Web, Mobile
Role:	Software developer, IT consultant
Tech Stack:	Vue.js, Flutter, Highcharts

Problem introduction

Our client needed a platform for the client support team to have all necessary admin tools in one software item. We were requested to solve two main problems to increase managers’ efficiency and enhance client satisfaction rate. The first problem was the lack of comprehensive statistical data visualization, while the second business issue was the utter need for tech support work optimization. By having multiple admin panels, tech support managers struggled with providing high-quality and fast problem-solving. Additionally, the client needed a mobile solution that would increase the customer satisfaction rate with the company’s products and services.

Main goals:

Build a highly functional and aesthetically pleasing user interface
Optimize the work of the tech support team by gathering all admin tools in one place
Create a convenient and intuitive dashboard for managers
Provide illustrative statistical data visualization
Cover web, iOS, and Android platforms

Tech Challenges

This project had zero challenges for our team! Even though the main development processes on the back-end part were accomplished before we started working on the project, everything went smoothly, including the integration of our application into the Zendesk system.

Core Functionality:

Statistical data in graphs, tables, and charts
Admin panel integration with Zendesk
Client data monitoring and editing
The functionality required for effective tech support work
In-app payments for customers

Solution

We provided a wide range of development and consulting services. Our work on the platform’s UI/UX helped the client’s tech support team optimize their processes and increase the speed of responding to the customer’s request. Now, working with the statistical data on customers, payment transactions, and tickets is maximum efficient because the data is presented as comprehensible graphs, tables, and charts.

Our mobile design and development team enhanced the platform with a cross-platform application that works on iOS and Android devices. We developed an intuitive interface so the users won’t have any difficulties with app navigation. Users can view info on their sim card, indicate its lost status, and add a new one. Also, the users can view active services, plans, balances, offers, payment methods, send feedback, change their profile info, make payments, etc.